Organizational self-assessment based on ISO 9004:2009 standard: perceptions, comparisons, questions and actions
The self-assessment basedon Annex A of the ISO 9004:2009 standard is a very practical diagnostic tool and also very powerful for capturing the image of the organization quickly.It enables to have answers to questions suchas: what are the strengths and weakness of our organization? Do we have adequate processes, resources and competencies to reach o